Clear answers. Confident next steps.

We accept Airtel Money, MTN Mobile Money and bank transfer. Confirm the payment instructions with us for your project before sending money.

Our website projects use a 50% payment to start and 50% at launch. Your proposal confirms the milestones, scope and any project-specific arrangements before work begins.

Yes. Package prices are quoted in ZMW (Kwacha), shown with K. Starter Website and Business Store are once-off packages; Growth Retainer is billed per month. Review the Packages page and your proposal for the scope that applies to you.

Hosting is included with Starter Website and Business Store as shown in our packages. Domain registration and renewals are confirmed in your proposal. Any paid third-party tools, transaction fees or other recurring services should be identified and agreed before you commit.

Cancellation and refund terms are confirmed in writing in your project proposal before any deposit is paid. Please ask us to explain those terms, including how completed work is treated, before you proceed.

Tell us what you need. We will review whether it fits the agreed scope and confirm any additional cost or schedule change before proceeding.

Yes. We provide editing guidance at handover. Business Store includes three months of support, and the Growth Retainer covers ongoing monthly content and updates.

The Growth Retainer includes monthly content and updates, ongoing SEO work, Facebook and Instagram management, and a monthly performance report. Agree the priorities and workload with us so everyone is clear on what will be delivered.

Choose the level of ongoing help your business needs. Discuss who will handle content, renewals and technical upkeep at handover. Do not assume a once-off build includes indefinite updates or support.

The arrangements depend on your hosting, tools and agreed maintenance scope. Before launch, confirm who is responsible for backups, restores, account security and monitoring, and whether additional services are needed.

The package is advertised as cancel anytime. Contact us to arrange cancellation and confirm the billing cut-off, handover and any work in progress under your written agreement.

Use the Contact page to send us the website address, the affected page, what you expected and what happened instead. Tell us which device and browser you used, when the issue started, and how we can reach you. Never include passwords or one-time codes.

Check the site on another device or connection to see whether the problem is local. Contact us with the website address, the time you noticed the outage and any visible error message. If you manage your own domain or hosting, also check for expiry or service notices.

Response arrangements and support coverage depend on your package and written agreement. When reporting an issue, tell us if it stops customers from contacting you, booking or buying so we can understand its impact. A guaranteed response time or 24-hour coverage is not implied.

Yes. An issue with an agreed feature and a request for new functionality may fall under different support or change arrangements. We will review your request against the agreed scope and confirm the next steps and any charge before proceeding.

Ask us for the agreed secure handover method. Where a service supports it, invite us with only the permissions needed rather than sharing your personal login. Keep recovery details under your control and never send passwords, card details or one-time codes through a project brief or public form.

Gather your business goals, preferred pages, approved copy, logo, photos and contact details. Identify a main contact and final approver. The Client Resources page has downloadable project briefs, branding checklists and onboarding guides to help you prepare.

Timing depends on the scope, content and review rounds. We agree a delivery schedule in your proposal before starting, and keep you updated throughout discovery, design, build and launch.

Yes. We can connect a domain you own or help you choose one. Registration and renewal costs are confirmed in your proposal. You retain control of your domain.

Starter and Business Store include basic on-page SEO setup. Ongoing keyword, content and ranking work is included in the Growth Retainer. No agency can guarantee a particular Google ranking.